The experience of a husband and wife who was shocked when they replaced their Tesla car battery
The experience of a married couple who received a bill or the amount they had to pay was around £17,374, or around $21,000 because their Tesla car was damaged.
The car's owner, Johnny Bacigalupo, told Edinburgh Live that the bill or towing "absolutely blew him away".
In the beginning, they went to a Tesla car customer outlet to inform them that their car battery was damaged due to "being exposed to or getting rainwater".
After being informed of this incident, however, we as Tesla electric car owners and our friends felt "shocked" after being told that to replace the battery, we had to spend money as we mentioned above because it turned out the price was not what we had imagined.
Reporting from Scottish news outlet Edinburgh Live informed that they were charged £17,374, or around $21,000, to replace the battery of their Tesla car which was damaged due to exposure to rainwater. And those people are named Johnny Bacigalupo and Rob Hussey.
I honestly can't believe this is happening. "When I first received the call, I thought we would get a bill. According to them, this was unexpected. In their analysis, the cost of replacing the battery in his Tesla electric car would be around £500 or £1,000," Bacigalupo told Edinburgh Live. "But when I was told the price was 17 thousand dollars - this was unreasonable, to be honest, my heart was pounding."
According to JD Power, quoting Elon Musk, in 2019 he said that in the process of replacing a Tesla battery, the costs would be around $5,000 to $10,000, but the figure is different in 2023. Recurrent, which reports on the health of EV batteries, said the cost of the battery replacement process is approximately between $5,000 to $20,000.
Bacigalupo and Hussey said that when the incident started when they wanted to start the vehicle, it turned out it wouldn't start. In the end, when we resolved it, we contacted customer service to have the vehicle taken to Tesla Edinburgh, then the billing company called us on Wednesday saying that the car battery was "damaged." water."
They also announced there was an eight-year non-claim warranty, then asked if they would be willing to replace the car battery at a cost of around £17,500.
We were asked "Will the replacement process be carried out? Then we were shocked and speechless," Bacigalupo told Edinburgh Live, then we complained about this case against Tesla representatives.
Meanwhile, the Tesla Outlet promised to follow up by contacting service and verifying the Tesla customer complaint service email and will investigate it.
For more details, please open the original article on Business Insider